QUINTANA WARRANTY
QUINTANA ROO LIMITED LIFETIME WARRANTY
Quintana Roo (QR) Bicycle’s frames are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. QR branded forks, stems, bars, paint, seat posts, QBoxes and decals are warranted for 1 year against defects in material and workmanship. Alignment is warranted for 30 days from date of purchase. This warranty is redeemable only by the original owner when purchased and maintained through an authorized QR dealer. As a service to our customers, we will honor a valid warranty claim on components for the same period of time as the original manufacturer.
We offer a 1-year warranty on a properly maintained finish. Of course, if you degrease your frame with paint remover or scrub it with steel wool, the resulting damage would not be covered under warranty. Scratches or chips from impacts are also excluded.
USEFUL PRODUCT LIFECYCLE
Quintana Roo (QR) Bicycle’s frames are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. QR branded forks, stems, bars, paint, seat posts, QBoxes and decals are warranted for 1 year against defects in material and workmanship. Alignment is warranted for 30 days from date of purchase. This warranty is redeemable only by the original owner when purchased and maintained through an authorized QR dealer. As a service to our customers, we will honor a valid warranty claim on components for the same period of time as the original manufacturer.
We offer a 1-year warranty on a properly maintained finish. Of course, if you degrease your frame with paint remover or scrub it with steel wool, the resulting damage would not be covered under warranty. Scratches or chips from impacts are also excluded.
LIMITED WARRANTY DOES NOT COVER
Any damage resulting from normal wear and tear, including the result of fatigue. It is the owner’s responsibility to inspect his or her bicycle before each and every ride.
Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner’s manual, an accident or crash or other abnormal, excessive, or improper use, including, but not limited to, stunt riding, ramp jumping acrobatics or other similar activities, or in any manner for which the bicycle was not designed. QR Branded accessory items such as the Q-Box are designed to be mounted to select QR frames. Any modification or alteration of a Q-Box or frame in order to mount a Q-Box to a frame not specifically designed for such accessory use is not only unsafe and can result in injury or death but will void the frame and/or Q-Box warranty. Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner’s manual.
This warranty is void if product is purchased through eBay or any other unauthorized online or auction dealer. Demo frames carry a three-year factory certified warranty. The original owner shall pay all labor charges connected with the repair or replacement of the frame. Cost of shipment or transportation to QR and return shipping are specifically excluded and not covered by this warranty.
An authorized QR dealer must do the complete assembly and adjustment of the frameset and component parts. Framesets and/or bicycles that are not assembled
and adjusted by an authorized QR dealer are specifically excluded and not covered by this warranty.
The warranty does not cover dents, dings, or scratches.
The warranty does not cover inadequate seat post insertion or the use of a seat post of incorrect size. The seat post must be inserted a minimum of 10cm or 4
inches.
QUINTANA ROO WARRANTY REVIEW & REPAIR PROCEDURE
Quintana Roo bikes have been designed and built for outstanding performance and durability, however normal wear and tear, including the results of fatigue, can result in damage to a frame that is not covered under our limited lifetime warranty policy.
To avoid any misunderstandings and best understand your options, please take the time to read our warranty policy, where you will learn about the difference between what constitutes a warranty repair, and a failure due to normal wear and tear.
In the event your frame is in need of repair, completing our online warranty/repair form will provide us with the necessary information to ensure the quickest turnaround time, and get you back on your bike as soon as possible.
After submitting the form, you will be provided with specific instructions on sending our staff:
-Electronic copy/scan of original proof of purchase, attached as a JPG/PDF file.
-Electronic photograph of damage, attached as JPG/PDF file.
Once we have reviewed your information we will reply via email and advise whether your purchase information qualifies the frame itself for warranty review. If we do not receive the above information in full, we will be unable to process your request and we will not issue a Return Authorization number (RA). Remember, you must be the original owner with proof of purchase from an authorized Quintana Roo dealer. Without the original proof of purchase, we will charge for any work carried out on your frame. The proof of purchase supplied will be checked against our records to confirm the information submitted by the consumer is valid.
In the event of a cracked carbon tube, it is normally safer and more cost effective to replace the frame. Some carbon repairs are possible. Please contact us with the details to see whether or not your frame can be repaired. Titanium frames are the most receptive to repair.
We will issue you an RA number should you decide to return your frame for review. The issuing of a return authorization number does not mean we will agree to cover your frame under warranty. You are responsible for all freight charges to return the product to ABG.
If the frame qualifies for warranty repair, it will be repaired or replaced in accordance with our terms and conditions. In the case of titanium, a fee of $195.00 will return your frame to its original brushed appearance including new decals. Chain suck damage, dents and deep scratches cannot be completely eliminated by refurbishing. Your frame will also be inspected for additional damage and will be aligned to ensure the best possible future performance.
Our technology is constantly evolving so you may be asked whether or not you would like to upgrade to one of our most recent models for a moderate charge along with an exchange for your damaged frame, if we feel the repair cost would greatly exceed the current value of the frame after repair.
Some frames may be denied warranty coverage due to crash damage, abuse or cause other than defect in material or workmanship. If this is the case, we will
quote you an approximate charge prior to commencement of work. It is your
responsibility to respond within two weeks from the date we provide you with a
cost estimate.
Once we have received the go-ahead from you, the work will be scheduled, and we will provide an approximate completion date. Please be patient. Our ability to repair frame provides a cost-effective alternative to purchasing a new frame. Many people take advantage of this feature, and our craftsmen take the time to meticulously return your frame to like-new condition. Typical lead times are 6-8 weeks, although the specific nature of some repairs may mean the repair
will take longer than this.