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Not everyone is blessed with unlimited resources to fuel their passion. We understand that purchasing a bike of this caliber is a big decision. To help you make the best investment and find the right fit, test your new QR bike for 30 days when you buy direct from us. If, within 30 days, you haven’t set every PR in the county or given your bike a cool name, just contact us through our contact form or on LiveChat with a specialist to start a return.
When returning your QR bike, it is vital to remember that the bike should be packaged properly with enough protection for a safe return. Should the bike arrive back to us with damage due to being improperly packaged, you will be responsible for the damages. If damage is done by the carrier, you will not be responsible.
Did your bike ship in the ProBox? See the unpacking video here to see how it arrived.
ProBox Assembly
Did your bike ship in the standard box? See the unpacking video here to see how it arrived.
Order a QR bike and want to keep it, but the fit doesn't feel right? Let us know and we will work to get you a bike that fits right for the best performance.
We want to make sure you’re 100% satisfied with your new Quintana Roo wetsuit / swimskin. Take it for a swim, race in it, or even sleep in it! If, for any reason, you don’t like your new swim product - return it for a full refund.
Plus, all QR swim products come with a two-year, no-fault warranty. If your dog chews it, your smart-watch rips it, or significant other dries it on the high-heat cycle - just get in touch and we’ll either repair it or replace it.
Contact us or LiveChat with a specialist now if you have any questions or need assistance processing a return.
View our size charts to see what size is best for you. After purchasing a new QR product, our team will reach out to you to confirm your order and sizing information to be sure you have selected the optimum size.
PRsix2 | PRsix | PRfive | PRfour
SRfive
HYDROsix Wetsuit | HYDROfive Wetsuit | HYDROspeed Swimskin
