1. Purpose

American Bicycle Group is committed to maintaining an accessible environment for persons with disabilities both online and in person. We will use reasonable efforts to ensure that our policies, practices and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:

• Services are provided in a way that respects the dignity and independence of persons with disabilities;
• Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors; and
• Persons with disabilities have opportunities equal to others to obtain, use and benefit from American Bicycle Group's goods or services.

American Bicycle Group is in the process of making all websites compliant with the Web Content Accessibility Guidelines (WCAG). If you’d like to provide feedback or questions, please see number 5 below.

2. Definitions

For the purposes of this policy: "Disability" means:

• Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co‐ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
• A condition of mental impairment or a developmental disability;
• A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• A mental disorder; or
• An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

"Service animal" means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.

Support person means, in relation a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods and services.

3. Application of Policy

This policy applies to American Bicycle Group services that are provided to the public. The policy applies to all staff and visitors at American Bicycle Group and all websites associated with American Bicycle group, who are accountable for providing accessibility to persons with disabilities.

4. Providing Goods and Services to Persons with Disabilities

We are committed to excellence in serving all visitors, including persons with disabilities, and will carry out our functions and responsibilities by:

• Communicating with persons with disabilities in ways that take into account their disability.
• Serving persons with disabilities who use assistive devices. Ensuring that persons with disabilities who are accompanied by their guide dog or other service animals are permitted to enter the premises of American Bicycle Group with the animal and to keep the animal with them, unless the animal is excluded by law from the premises.
• Ensuring that persons with disabilities who are accompanied by a support person are permitted to enter American Bicycle Group’s premises with their support person. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on American Bicycle Group premises.

5. Feedback process

American Bicycle Group welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by e-mail to:

Marketing Department
marketing@americanbicyclegroup.com
4126 South Creek Road
Chattanooga, TN 37406
423-591-8830 

The Marketing Department will review and assess all feedback received with respect to American Bicycle Group’s accessibility practices and policies. If the feedback is in the nature of a complaint, the comment(s) or allegation(s) will be investigated, unless they are made in bad faith, or are frivolous or vexatious. When investigating complaints, those staff who directly interacted with the complainant or those who would typically interact with the complainant, if any, will be asked to comment on the allegation(s) made in the complaint. After reviewing and investigating a complaint, the Accounting Manager will provide a written response to the individual who provided the feedback. Responses shall be provided within a reasonable amount of time and will depend on the complexity of the issues raised.