CONTACT US

Whether you're looking for a new triathlon bike or need help getting your QR back out on the road - our QR SUPPORT TEAM is here to help! 

Get In Touch

Check out our FAQ section or fill out the form below to get started. One of our QR Support or Product Specialists will reply back to you right away! Feel free to chat now or use one of the other contact methods listed on this page. 

QUINTANA ROO HQ

4126 South Creek Road

Chattanooga, Tennessee 37406

United States

CALL US

United States: 423-591-8830

International:1-800-229-0198

8:00AM - 5:00PM EST 

EMAIL US

FOLLOW @QUINTANAROOTRI

FREQUENTLY ASKED QUESTIONS


What size bike do I need?

View our size chart to find what size Quintana Roo is recommended for you.

If you have any questions about sizing or fit - contact us for more information. Our product experts are happy to reference our fit database to find the best possible size for you! 

Additionally, when you place your order we will also contact you to make sure the right size bike is selected. 

I have _________ wrong with my bike, how do I get it repaired/worked on?

Contact us first! We want to make sure the right steps are taken to get you fixed up and back on the road. We will let you know what the likely issues are and how you should move forward to address them. 

If there’s a QR Certified Dealer near you we may point you in their direction for physical inspection or repair work. In this case we can work with our dealer to make sure you're taken care of!

What is the difference between a PRsix and PRfive?

The PRsix features a higher modulus carbon fiber layup that lends to higher overall bike stiffness and less weight. The PRsix also has an integrated fork with our proprietary stem design to allow riders to find the perfect position without purchasing new stems, spacers, or bars. 

There are a few other differences in aerodynamic properties and component specifications. Contact us to speak with a product specialist and learn more about the features of each bike. 

Why don't you accept my currency?

Right now we're able to show many global currencies to give you a sense of how our prices convert into other currencies. So while the content of your cart may currently be displayed in your local currency, our checkout will process and bill all orders in USD at the most current exchange rate.

We're actively working to implement new payment systems that will allow us to accept different currencies, however, you can be confident in paying for your order in USD. If you're not able to pay for your order in USD - PLEASE CONTACT US! We may be able to work with you to accept payment in other currency. 

When will my order ship?

This can vary depending on model, size, and color. Some orders ship within a few days, however, some orders can take 1-2 weeks to ship depending on overall demand. Contact us for shipping questions on the specific bike you are interested in and we'll give you an ETA. After each order is placed we reach out to let you know expected shipping times and other information about your order. 

What trainer is compatible with my Quintana Roo PRseries bike.

We recommend Wahoo brand trainers be used with our bikes, however, almost any style trainer can be used with our PRseries RIM-BRAKE bikes. If you have a disc-brake PRseries bike you will need to make sure it is compatible with thru-axle dropouts that meet road disc standards which are 12mm x 142mm spacing. If you have a specific trainer question, just send us a message! 

What bottom bracket is used on the PRseries bikes?

PF30 (Press Fit 30)

What power meter is compatible with my Quintana Roo PRseries bike?

Most all power meters will work with your PRseries bike, however, non-drive side crank-arm based power meters may have clearance issues due to the type of rear brake that is used. There are many crank-arm based solutions that are a perfect match for our PRseries bikes but we strongly recommend contacting us first to discuss the exact setup of your bike!

I am an elite athlete. How do I get sponsored by QR?

Please send your request to info@quintanarootri.com and our team will review your information. Our sponsored athlete selection for each upcoming year takes place annually in October.

What power meter is compatible with my Quintana Roo PRseries bike?

Most all power meters will work with your PRseries bike, however, non-drive side crank-arm based power meters may have clearance issues due to the type of rear brake that is used. There are many crank-arm based solutions that are a perfect match for our PRseries bikes but we strongly recommend contacting us first to discuss the exact setup of your bike!

What is the warranty on my bike or wetsuit? Do you offer crash replacement pricing? 

All info on warranty, repair, and crash replacements can be found here.

I have questions about RentQR and the rental process. 

Send us an email to info@quintanarootri.com for any questions regarding rentals and RentQR and our Rental Program Manager will respond to you shortly! 

What is the difference between Ultegra and Ultegra Race? What does Race and Non-Race mean? 

Our bikes come equipped with either Race or Non-Race wheelsets. A Race wheelset is a deep carbon-fiber wheelset designed for maximum aerodynamics and stiffness. Non-Race wheels are made of alloy and are traditionally used for training - mostly in terrain with high wind velocity and steep grades that require heavy braking. 

What is Di2? What is the difference in bikes with and without Di2?

Di2 is electronic shifting system developed by Shimano. Bikes with Di2 feature battery operated electronic shifting with shifters placed on both the aero extensions and the base bars for easy shifting no matter where your hands are located on the bars - this increases safety and ease of use. Electronic shifts are also crisp and minimize chain dropping. 

International Customs, Duties, & VAT.

QR has stocking dealers and distributors worldwide and we can check to see if there are any are near your location. 

Please note that online orders shipped internationally may be subject to all and any import fees. To learn more about import fees like duties and VAT - chat now or contact our international team at international@quintanarootri.com. We will provide you with a custom bike and shipping quote for landed cost so you know what to expect when purchasing your new bike. 

get aero with qr

Sizing & Fit

SIZING & FIT

At Quintana Roo, we develop our bikes with a wide range of adjustment so riders can find the perfect position that is both comfortable and aero.

QUINTANA ROO TRIATHLON BICYCLE SIZE CHARTS

View our size charts to see what size is best for you. After purchasing a new QR our product team will reach out to you to confirm your order and sizing information to be sure you have selected the optimum size.


If you're on the border of two sizes, the right size may depend on certain body measurements and your riding style. Feel free to contact us at any time regarding sizing questions - our product specialists are experienced with finding riders the right fit by cross-referencing your information with our QR Rider Fit database. 


If you're not transferring measurements from a similar triathlon specific bike, to get completely "dialed in" for maximum performance, we recommend you see a reputable professional bike fitter that can fit you to your new Quintana Roo.

PRSERIES SIZE CHART

PRsix, PRfive, & PRthree models. 


FIT SERIES SIZE CHART

Kilo, Dulce, and Lucero models.

FIND MY PRSERIES BIKE

PRseries bikes are developed by triathletes for triathletes. Find the right PRseries bike for you.

JOIN THE QR FAMILY